Job Roles

Operations Job Reports / Happy Calls / Compliance

1. Responsible to remind tradesman to enter in times for each job
2. Upload photos and type out job notes for each job to be checked by senior officer
3. Enter in times for each job
4. Happy calls for each job and follow up 5 star google reviews utilising script and best practices
5. Type up quotations to finalise for senior officer to check
6. Issue job report for every job
7. Chasing up tradesman regarding completion of each job.

Operations Inbound phone calls and scheduling and liaising with stakeholders

1. Taking inbound calls utilising script and best practices and providing updates to clients regarding job progress
2. Creating job tasks
3. Entering in work orders and scheduling in jobs with tenants and site contacts
4. Scheduling jobs and ensuring efficient schedule is met for maximum productivity of tradesman
5. Redirecting phones to tradesman oncall and sending weekly schedules
6. Booking in jobs with multiple site contacts
7. Emailing and liaising with contacts on behalf of manager for senior officer to check

Invoicing and reconciliation clerk

1. Preparing invoices for senior staff to check
2. Reconciliation of accounts
3. Entering supplier invoices
4. Chase up invoices for payment